Our Commitment to Accessibility

In fulfilling our mission, Eastminster United Church is committed to include people with disabilities as full and active participants.  We will remove barriers and challenge attitudes that exclude people with disabilities from full and active participation.  All people are encouraged to practise their faith and use their gifts in worship, service and leadership.

This page summarizes our church’s policy on Accessibility Standards for Customer Service.

For information or to lodge a complaint contact our Accessibility Officer at info@eastminsterunited.ca

Providing programs, goods & services to people with disabilities

Eastminster United Church is committed to excellence in serving all participants, including people with disabilities and we will carry out our functions and responsibilities in the following areas: worship, social events, outreach programs, educational programs, leadership, child and youth programs.


We will communicate with people with disabilities in ways that take into account their disability.

We will provide publications in formats that are accessible for people with disabilities.

We will train staff and volunteers on how to interact and communicate with people with various types of disabilities.

Telephone Services

We are committed to providing accessible telephone services to our participants.

We will train office staff/volunteers to communicate with participants over the telephone in clear and plain language and to speak clearly and slowly.

We will offer to communicate with participants by for example e-mail, website, surveys and DVD ministry, if telephone communication is not suitable to their communication needs, or is not available.

Assistive Devices

We are committed to serving people with disabilities who use assistive devices to participate in and benefit from our programs, goods and services.

We will ensure that people are permitted to use their own personal assistive devices to access the Sanctuary for worship and other applicable programs, goods and services.

We will familiarize ushers and other staff/volunteers with the various assistive devices that may be used by participants with disabilities while accessing our programs, goods and services.

Eastminster United Church will provide assistive devices it deems necessary for accessing worship and other applicable programs, goods and services:

Ushers and other staff/volunteers will be trained on how to use the assistive devices available on our premises, including: elevators, hearing assist system, portable defibrillator, washroom emergency call system, automatic door openers, wheelchairs, removable seating.

Upon a participant’s request, we will make every effort to provide the requested assistive device and/or service and to cover relevant financial expenses, upon approval from the Church Council.

Use of Service Animals and Support Persons

We are committed to welcoming people who are accompanied by a service animal on parts of our premises that are open to the public and other third parties.

We will ensure that all staff, volunteers and others dealing with participants are trained on how to interact with people who are accompanied by a service animal.

We are committed to welcoming people who are accompanied by a support person.  Any person with a disability who is accompanied by a support person will be allowed to enter Eastminster United Church premises with his or her support person.

Fees will not be charged for support persons accompanying a participant to any event for which there is a charge for admission.

Participants will be informed that fees for support persons will not be charged by a notice that will be posted in Eastminster United Church premises.  Service animals will always be welcome.

Notice of Temporary Disruption

Eastminster United Church will provide participants with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities.  This notice will include information about the reason for the disruption, the anticipated duration, and a description of alternative facilities or services, if available.  The notice will be delivered to participants by means of the church website, e-mail directory, and posted signs at all church entrances.